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Results for "customer experience improvement"
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: PreviewGeorgia Institute of Technology
Skills you'll gain: User Experience Design, Usability, User Centered Design, Interaction Design, Prototyping, Human Centered Design, Design, User Interface (UI) Design, Usability Testing, Requirements Analysis, User Research
Status: Free TrialIE Business School
Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Consumer Behaviour, Branding, Employee Engagement, Business Ethics, Customer Insights, Brand Management, Brand Strategy, User Experience, Experience Design, Business Risk Management, Leadership
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialMultiple educators
Skills you'll gain: Security Controls, Network Security, Incident Response, Penetration Testing, Software Development Life Cycle, Computer Security Incident Management, Information Assurance, Cloud Computing Architecture, Computing Platforms, Microsoft Windows, Cyber Governance, Cloud Computing, Encryption, Data Security, Authorization (Computing), Data Storage, Application Security, Cybersecurity, Information Technology, Cryptography
What brings you to Coursera today?
Status: NewStatus: Free TrialGoogle
Skills you'll gain: Prompt Engineering, Generative AI, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Workforce Development, Applied Machine Learning, Business Solutions, Organizational Strategy, Business Process Automation, Social Studies, Innovation, Data Collection, Automation, Data Security, Human Machine Interfaces, Forecasting, Emerging Technologies, Analysis, Critical Thinking
Status: Free TrialUniversity of Michigan
Skills you'll gain: Sampling (Statistics), Usability Testing, Surveys, User Research, UI/UX Research, Qualitative Research, User Experience Design, Design Research, Survey Creation, User Experience, Prototyping, Usability, Interviewing Skills, User Centered Design, Wireframing, A/B Testing, Design Thinking, Persona (User Experience), User Feedback, Design Strategies
Status: Free TrialStatus: AI skillsMicrosoft
Skills you'll gain: Power BI, Datamaps, Microsoft Excel, Microsoft Power Platform, Data Analysis, Data Visualization, Data Collection, Business Intelligence, Data Integration, Data Pipelines, Application Deployment, Database Design, Data Manipulation, Data Security, Microsoft 365, Timelines, Business Modeling, Data Mapping, Business Analytics, SQL
Status: Free TrialStatus: AI skillsSkills you'll gain: Project Closure, Agile Project Management, Project Management Life Cycle, Project Planning, Project Management, Project Controls, Milestones (Project Management), Communication Planning, Scope Management, Agile Methodology, Project Risk Management, Project Scoping, Sprint Retrospectives, Sprint Planning, Agile Product Development, Backlogs, Project Schedules, Project Performance, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialStatus: AI skillsGoogle
Skills you'll gain: Threat Modeling, Intrusion Detection and Prevention, Network Security, Open Web Application Security Project (OWASP), Event Monitoring, Security Controls, Threat Management, Computer Security Incident Management, Security Awareness, Threat Detection, Incident Response, Vulnerability Management, Cyber Attacks, Cybersecurity, Debugging, Relational Databases, Linux, Interviewing Skills, Python Programming, SQL
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
In summary, here are 10 of our most popular customer experience improvement courses
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Relationship Management:Â Starweaver
- Introduction to User Experience Design :Â Georgia Institute of Technology
- Branding and Customer Experience:Â IE Business School
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- IBM and ISC2 Cybersecurity Specialist:Â ISC2
- Google AI Essentials:Â Google
- User Experience Research and Design:Â University of Michigan
- Microsoft Power BI Data Analyst:Â Microsoft
- Google Project Management::Â Google
