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Results for "customer journey analytics"
University of Pennsylvania
Skills you'll gain: Operations Management, Return On Investment, Operational Efficiency, Financial Statements, Financial Statement Analysis, Finance, Human Capital, Go To Market Strategy, Process Analysis, Branding, People Management, Financial Reporting, Capital Budgeting, Financial Accounting, Operational Performance Management, Consumer Behaviour, Leadership and Management, Marketing Planning, Peer Review, Analysis
Skills you'll gain: Business Intelligence, Data Modeling, Dashboard, Database Design, Extract, Transform, Load, Data Integration, Stakeholder Engagement, Data Warehousing, Databases, Data Presentation, Performance Tuning, Data Pipelines, Database Systems, Data Visualization Software, Business Reporting, Data Integrity, Business Analytics, Real Time Data, Requirements Elicitation, Scalability
Skills you'll gain: Spreadsheet Software, Stakeholder Communications, Dashboard, Stakeholder Management, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Data Presentation, Business Analysis, Quantitative Research, Systems Thinking
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: ChatGPT, Generative AI, HR Tech, OpenAI, Human Resources, Workforce Planning, Human Resource Strategy, Data Ethics, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Data-Driven Decision-Making, Software Development Tools, Augmented and Virtual Reality (AR/VR), Employee Engagement, Deep Learning, Image Analysis, Recruitment, Automation, Technical Communication
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Greeting Customers, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
- Status: New
Skills you'll gain: Generative AI, Data Wrangling, Unit Testing, Supervised Learning, Feature Engineering, Keras (Neural Network Library), Deep Learning, ChatGPT, Natural Language Processing, Data Cleansing, Jupyter, Data Analysis, Unsupervised Learning, Data Manipulation, PyTorch (Machine Learning Library), Artificial Intelligence, Data Import/Export, Exploratory Data Analysis, OpenAI, Scikit Learn (Machine Learning Library)
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Analytical Skills, Analysis, Data Visualization, Data Science, Statistical Analysis, Data Visualization Software, Data Processing, Decision Making, Data Collection
Skills you'll gain: Media Planning, A/B Testing, Campaign Management, Key Performance Indicators (KPIs), Marketing Analytics, Marketing Effectiveness, Performance Measurement, Google Analytics, Advertising Campaigns, Return On Investment, Performance Metric, Spreadsheet Software, Marketing, Web Analytics, Digital Marketing, Data Visualization Software, Pivot Tables And Charts, Stakeholder Communications, Goal Setting, Google Sheets
Skills you'll gain: Data Storytelling, Performance Measurement, Data-Driven Decision-Making, E-Commerce, Performance Metric, Marketing Effectiveness, Digital Marketing, Branding, Marketing Channel, Marketing Strategy and Techniques, Customer Analysis, Advertising, Marketing Analytics, Search Engine Marketing, Customer Engagement, Content Marketing, Brand Awareness, Search Engine Optimization, Social Media Marketing, Target Audience
Skills you'll gain: Supply Chain, Demand Planning, Supply Chain Management, Supply Chain Planning, Process Improvement, Logistics Management, Supplier Management, Analytics, Corporate Sustainability, Scheduling, Inventory Management System, Forecasting, Security Management, Operating Expense, Risk Management
In summary, here are 10 of our most popular customer journey analytics courses
- Business Foundations: University of Pennsylvania
- Google Business Intelligence: Google
- Ask Questions to Make Data-Driven Decisions: Google
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Generative AI for Human Resources (HR) Professionals: IBM
- Introduction to Customer Service: CVS Health
- Improving Customer Retention: Coursera Instructor Network
- IBM Generative AI Engineering: IBM
- Data-driven Decision Making: PwC
- Assess for Success: Marketing Analytics and Measurement: Google