Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Technical Management, Continuous Improvement Process, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Innovation, Value Propositions

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, System Support, End User Training and Support, Technical Services, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, User Feedback, Innovation, Process Improvement and Optimization, Automation

Skills you'll gain: Vendor Management, Hospitality, Hospitality Management, Vendor Relationship Management, Performance Measurement, Supplier Management, Business Relationship Management, Performance Metric, Business Process Management, Business Communication, Law, Regulation, and Compliance, Communication, Risk Mitigation, Contract Negotiation

Skills you'll gain: Ansible, Juniper Network Technologies, Extensible Markup Language (XML), DevOps, JSON, Command-Line Interface, Scripting, YAML, Devops Tools, Restful API, Software-Defined Networking, Automation, General Networking, Network Administration, IT Automation, Python Programming, Network Protocols, System Configuration, Network Support, Programming Principles

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

Skills you'll gain: Cloud Services, Puppet (Configuration Management Tool), Infrastructure as Code (IaC), Configuration Management, CI/CD, Cloud Computing, Docker (Software), Containerization, Kubernetes, Load Balancing, System Monitoring, Scalability, Cloud Storage, DevOps, Automation, Infrastructure Architecture, Debugging

Skills you'll gain: Prompt Engineering, Large Language Modeling, Generative AI, AWS SageMaker, OpenAI, ChatGPT, Amazon Web Services, Artificial Intelligence and Machine Learning (AI/ML), Predictive Modeling, Artificial Intelligence, Natural Language Processing, Image Analysis

Skills you'll gain: Microsoft Azure, C# (Programming Language), Service Oriented Architecture, Cloud Storage, Microservices, Cloud Development, Cloud Applications, Distributed Computing, Event-Driven Programming, Scalability, Real Time Data

Skills you'll gain: Wireless Networks, Cloud Computing, Network Monitoring, Network Security, Event Monitoring, Network Performance Management, Software-Defined Networking, Ansible, IT Automation, Authentications, Virtualization, Network Protocols, Encryption, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), Restful API

Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

Skills you'll gain: Knowledge of Apple Software, Mac OS, User Accounts, Desktop Support, System Support, System Configuration, Software Installation, File Management, Data Management, Technical Support, General Networking, Network Administration, System Implementation, Knowledge of Apple Hardware, System Requirements, Data Security, Disaster Recovery, Encryption