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    Results for "service management"

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Financial Management

      Skills you'll gain: Mergers & Acquisitions, Portfolio Management, Financial Statements, Financial Analysis, Investments, Finance, Financial Management, Capital Budgeting, Corporate Finance, Financial Statement Analysis, Financial Accounting, Cash Flows, Business Valuation, Return On Investment, Accounting, Accrual Accounting, Revenue Recognition, Financial Policy, Behavioral Economics, Risk Management

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.8K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      U

      University of London

      The Manager's Toolkit: A Practical Guide to Managing People at Work

      Skills you'll gain: People Management, Conflict Management, Employee Performance Management, Performance Management, Decision Making, People Development, Leadership, Interviewing Skills, Compensation Management, Recruitment, Team Motivation, Goal Setting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      4.3K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Applied Software Engineering Fundamentals

      Skills you'll gain: Software Development Life Cycle, Linux Commands, GitHub, Software Architecture, Bash (Scripting Language), Development Environment, Git (Version Control System), Version Control, Software Design, Software Engineering, Shell Script, Linux, Flask (Web Framework), Software Development Methodologies, Software Development Tools, Application Deployment, Web Scraping, Object Oriented Programming (OOP), Data Analysis, Python Programming

      4.6
      Rating, 4.6 out of 5 stars
      ·
      49K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      J

      Johns Hopkins University

      Principles of Management

      Skills you'll gain: Team Leadership, Team Management, Leadership and Management, Business Ethics, Organizational Strategy, Conflict Management, Team Building, Business Strategy, Project Management, Communication, Project Management Life Cycle, Influencing, Workflow Management, Employee Coaching, Business Communication, Decision Making, Coaching

      4.7
      Rating, 4.7 out of 5 stars
      ·
      552 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Engineering Project Management

      Skills you'll gain: Stakeholder Management, Cost Estimation, Communication Planning, Project Estimation, Scope Management, Stakeholder Communications, Project Controls, Project Scoping, Cost Management, Earned Value Management, Work Breakdown Structure, Quality Assurance, Risk Management, Team Management, Project Risk Management, Organizational Structure, Project Management, Project Documentation, Planning, Procurement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      4.7K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      AI Foundations for Everyone

      Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, OpenAI, ChatGPT, Process Design, IBM Cloud, Machine Learning, Self Service Technologies, Business Process Automation, Artificial Intelligence, Deep Learning, Application Deployment, Automation, Large Language Modeling, Natural Language Processing, Technical Writing, Customer Service, Image Analysis, Data Science

      4.7
      Rating, 4.7 out of 5 stars
      ·
      29K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems

      4.7
      Rating, 4.7 out of 5 stars
      ·
      387 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Supply Chain Logistics

      Skills you'll gain: Transportation, Supply Chain, and Logistics, Warehousing, Logistics, Warehouse Management, Inventory and Warehousing, Transportation Operations, Inventory Management System, Supply Chain, Customer Service, Operating Cost, Cost Benefit Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      11K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Managing Employee Performance

      Skills you'll gain: Performance Management, Employee Performance Management, Performance Appraisal, Performance Review, Management Training And Development, Performance Measurement, Constructive Feedback, Human Resource Strategy, Employee Engagement, Recognizing Others, Organizational Leadership, Goal Setting, Culture

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.7K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Improving Customer Retention

      Skills you'll gain: Customer Retention, Brand Loyalty, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Customer Service, Customer Engagement, Customer experience improvement, Customer Analysis, Customer Insights, Consumer Behaviour, Marketing Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      H

      Howard University

      Project Management Essentials

      Skills you'll gain: Project Management Life Cycle, Project Management Institute (PMI) Methodology, Project Management, Project Risk Management, Project Scoping, Project Implementation, Project Planning, Project Closure, Process Management, Stakeholder Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Copenhagen Business School

      Strategic Management and Innovation

      Skills you'll gain: Business Strategy, Strategic Thinking, Organizational Strategy, Organizational Structure, Strategic Leadership, Strategic Decision-Making, Peer Review, Strategic Planning, Plan Execution, Project Management, Competitive Analysis, Performance Measurement, Culture Transformation, Business Planning, Innovation, Corporate Strategy, Market Analysis, Resource Management, Global Marketing, Project Implementation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5.1K reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular service management courses

    • Financial Management: University of Illinois Urbana-Champaign
    • The Manager's Toolkit: A Practical Guide to Managing People at Work: University of London
    • Applied Software Engineering Fundamentals: IBM
    • Principles of Management: Johns Hopkins University
    • Engineering Project Management: Rice University
    • AI Foundations for Everyone: IBM
    • CVS Health Call Center Customer Service: CVS Health
    • Supply Chain Logistics: Rutgers the State University of New Jersey
    • Managing Employee Performance: University of Minnesota
    • Improving Customer Retention: Coursera Instructor Network

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