What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

University of Illinois at Urbana-Champaign
Graduate Certificate in Accounting Data Analytics
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
Georgetown University
Bachelor of Arts in Liberal Studies
Skills you'll gain: Vulnerability Assessments, Operations Management, Data Storytelling, Business Strategy, Design Thinking, Competitive Intelligence, Survey Creation, Cyber Threat Intelligence, Social Justice, Descriptive Statistics, Environment, Business Ethics, Capital Budgeting, Multimedia, Market Opportunities, Marketing Planning, International Relations, Artificial Intelligence, Policy Development, Political Sciences
Earn a degree
Degree · 1 - 4 Years
Universidad de los Andes
Maestría en Inteligencia Analítica de Datos
Skills you'll gain: Systems Thinking, Unsupervised Learning, Data Storytelling, Deep Learning, Network Analysis, Data Visualization, Predictive Modeling, MLOps (Machine Learning Operations), Time Series Analysis and Forecasting, Project Management Life Cycle, Data-Driven Decision-Making, Financial Data, Marketing Analytics, Simulations, Descriptive Analytics, Exploratory Data Analysis, Random Forest Algorithm, Data Cleansing, Operations Research, Project Planning
Earn a degree
Degree · 1 - 4 Years
Pontificia Universidad Católica de Chile
Magíster en Ciencia de Datos
Skills you'll gain: User Story, Data Ethics, Database Design, Customer Analysis, Descriptive Analytics, People Analytics, Revenue Management, Web Scraping, Time Series Analysis and Forecasting, FinTech, Predictive Analytics, Statistical Reporting, Supervised Learning, Governance, Statistical Hypothesis Testing, Risk Analysis, Network Analysis, Digital Transformation, Exploratory Data Analysis, Cloud Security
Earn a degree
Degree · 1 - 4 Years
Status: New
Google Cloud
Google Cloud における生成 AI を使用したウェブサイトのモダナイゼーション
Skills you'll gain: Generative AI, AI Personalization, Web Analytics and SEO, Web Content, Prompt Engineering, Google Cloud Platform, User Experience, Content Management
Beginner · Course · 1 - 4 Weeks
Status: New
Johns Hopkins University
Foundations for Active Learning in STEM Courses
Skills you'll gain: Cooperation, Interactive Learning, Education Software and Technology, Student Engagement, Pedagogy, Instructional Strategies, Learning Theory, Teaching, Student-Centred Learning, Collaboration, Teamwork, Blended Learning, Drive Engagement, Classroom Management, Mathematics Education, Learning Management Systems, Creative Problem-Solving, Professional Development, Problem Solving, Technology Solutions
Beginner · Course · 1 - 3 Months
University of Illinois at Urbana-Champaign
Accounting Foundations Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of London
Graduate Certificate in Computer Science
Skills you'll gain: Virtual Reality, Human Computer Interaction, Game Design, Full-Stack Web Development, React Native, Agile Software Development, Animations, Data Ethics, Git (Version Control System), Event-Driven Programming, Network Security, Web Applications, Data Science, Natural Language Processing, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Master of Science in Accounting
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Earn a degree
Degree · 1 - 4 Years
University of Illinois at Urbana-Champaign
CPA Pathways Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of London
Graduate Diploma in Computer Science
Skills you'll gain: Virtual Reality, Human Computer Interaction, Game Design, Full-Stack Web Development, React Native, Agile Software Development, Animations, Data Ethics, Git (Version Control System), Event-Driven Programming, Network Security, Web Applications, Data Science, Natural Language Processing, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Global Challenges in Business Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months