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    Results for "customer journey mapping"

    • C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving

      4.7
      Rating, 4.7 out of 5 stars
      ·
      78 reviews

      Beginner · Course · 1 - 3 Months

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      212 reviews

      Beginner · Course · 1 - 4 Weeks

    • S

      Salesforce

      Sales and CRM Overview

      Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Databases, Business-To-Consumer

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.4K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Toronto

      Introduction to GIS Mapping

      Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Geographic Information Systems, Geospatial Information and Technology, Spatial Analysis, Geospatial Mapping, Data Mapping, Data Modeling, Data Collection

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.2K reviews

      Beginner · Course · 1 - 3 Months

    • I

      IIMA - IIM Ahmedabad

      Leadership Skills

      Skills you'll gain: Leadership, Organizational Change, Organizational Leadership, Team Leadership, Change Management, Leadership and Management, Business Leadership, Business Ethics, Strategic Leadership, Self-Awareness, Personal Development, Decision Making, Emotional Intelligence, Influencing, Communication, Relationship Building

      4.9
      Rating, 4.9 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 3 Months

    • G

      Google

      The Path to Insights: Data Models and Pipelines

      Skills you'll gain: Data Modeling, Database Design, Extract, Transform, Load, Data Warehousing, Databases, Performance Tuning, Data Pipelines, Database Systems, Data Integrity, Business Intelligence, Data Mart, Data Validation, Data Quality, SQL, Data Transformation, Performance Testing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      631 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Instructor Network

      GenerativeAI for Customer Success

      Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy

      4.3
      Rating, 4.3 out of 5 stars
      ·
      23 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      HubSpot: Working with a ticketing system

      Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Marketing Automation, Sales Support, Client Support

      4.3
      Rating, 4.3 out of 5 stars
      ·
      32 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      P

      Pontificia Universidad Católica de Chile

      Camino a la Excelencia en Gestión de Proyectos

      Skills you'll gain: Lean Methodologies, Lean Manufacturing, Process Improvement, Culture Transformation, Project Management, Operational Efficiency, Process Mapping, Continuous Improvement Process, Contract Management, Cross-Functional Collaboration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.7K reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Virginia

      Marketing Analytics

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.4K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Organizational Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      397 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: Generative AI, Personalized Service, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Service Improvement, Business Ethics, Natural Language Processing, Operational Efficiency, Machine Learning

      Beginner · Course · 1 - 4 Weeks

    Searches related to customer journey mapping

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    In summary, here are 10 of our most popular customer journey mapping courses

    • Call Center Customer Service: CVS Health
    • خدمة العملاء | Customer Service: Alfaisal University | KLD
    • Sales and CRM Overview: Salesforce
    • Introduction to GIS Mapping: University of Toronto
    • Leadership Skills: IIMA - IIM Ahmedabad
    • The Path to Insights: Data Models and Pipelines: Google
    • GenerativeAI for Customer Success: Coursera Instructor Network
    • HubSpot: Working with a ticketing system : Coursera Project Network
    • Camino a la Excelencia en Gestión de Proyectos: Pontificia Universidad Católica de Chile
    • Marketing Analytics: University of Virginia

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