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Results for "customer journey mapping"
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication
Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Databases, Business-To-Consumer
University of Toronto
Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Geographic Information Systems, Geospatial Information and Technology, Spatial Analysis, Geospatial Mapping, Data Mapping, Data Modeling, Data Collection
IIMA - IIM Ahmedabad
Skills you'll gain: Leadership, Organizational Change, Organizational Leadership, Team Leadership, Change Management, Leadership and Management, Business Leadership, Business Ethics, Strategic Leadership, Self-Awareness, Personal Development, Decision Making, Emotional Intelligence, Influencing, Communication, Relationship Building
Skills you'll gain: Data Modeling, Database Design, Extract, Transform, Load, Data Warehousing, Databases, Performance Tuning, Data Pipelines, Database Systems, Data Integrity, Business Intelligence, Data Mart, Data Validation, Data Quality, SQL, Data Transformation, Performance Testing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Marketing Automation, Sales Support, Client Support
- Status: Free
Pontificia Universidad Católica de Chile
Skills you'll gain: Lean Methodologies, Lean Manufacturing, Process Improvement, Culture Transformation, Project Management, Operational Efficiency, Process Mapping, Continuous Improvement Process, Contract Management, Cross-Functional Collaboration
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Organizational Skills
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Personalized Service, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Service Improvement, Business Ethics, Natural Language Processing, Operational Efficiency, Machine Learning
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- Call Center Customer Service: CVS Health
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Sales and CRM Overview: Salesforce
- Introduction to GIS Mapping: University of Toronto
- Leadership Skills: IIMA - IIM Ahmedabad
- The Path to Insights: Data Models and Pipelines: Google
- GenerativeAI for Customer Success: Coursera Instructor Network
- HubSpot: Working with a ticketing system : Coursera Project Network
- Camino a la Excelencia en Gestión de Proyectos: Pontificia Universidad Católica de Chile
- Marketing Analytics: University of Virginia