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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • C

      Coursera Project Network

      Notion for Beginners: Create a Project Plan

      Skills you'll gain: Milestones (Project Management), Goal Setting, Timelines, Project Management Software, Delegation Skills, Project Planning, Project Coordination, Databases, Project Management, Coordinating, Collaborative Software, Team Building, Team Oriented, Prioritization, Content Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      15 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • P

      Packt

      Agile Scrum Master Certification Exam Prep (CSM)

      Skills you'll gain: Team Building, Agile Project Management, Sprint Planning, Agile Software Development, Backlogs, Team Management, Agile Methodology, Sprint Retrospectives, Project Risk Management, Project Management, Meeting Facilitation, Stakeholder Engagement, Continuous Improvement Process

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Fundamentals and Setup

      Skills you'll gain: Salesforce, Business Reporting, Customer Relationship Management, User Accounts, Data Management, Data Import/Export, System Configuration, Sales, Administration, Data Modeling, Business Process Automation, Data Validation, Data Security

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      UiPath

      UI Automation and Selectors

      Skills you'll gain: User Interface (UI), UI Components, Test Automation, Automation, Robotic Process Automation, Excel Macros, Business Process Automation, Scripting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      41 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Salesforce Certified AI Associate Certification

      Skills you'll gain: Salesforce Development, Salesforce, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), AI Personalization, Data Quality, Customer Relationship Management (CRM) Software, Predictive Analytics, Data Management, ChatGPT, Data Capture, Generative AI, Business Ethics, Customer Engagement

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Data Management, Reports, and Dashboards

      Skills you'll gain: Dashboard, Salesforce, Salesforce Development, Data Import/Export, Data Quality, Management Reporting, Data Management, Data Cleansing, Data Maintenance, Business Reporting, Marketing Analytics, Information Management, Data Visualization, Data Integrity, Report Writing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Crie sua primeira campanha com Facebook Ads Manager

      Skills you'll gain: Marketing Budgets, Advertising Campaigns, Campaign Management, Search Engine Marketing, Online Advertising, Social Media Campaigns, Facebook, Paid media, Digital Advertising, Budget Management, Advertising, Account Management, Target Audience, User Accounts, Organizational Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      9 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Building Generative AI Capabilities

      Skills you'll gain: Design Thinking, Marketing Strategy and Techniques, Business Marketing, Customer Relationship Management, Customer experience improvement, MarTech, Business Strategy, Change Management, Competitive Intelligence, Information Privacy, Digital Transformation, Artificial Intelligence, Business Ethics

      4.2
      Rating, 4.2 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Get Started with HubSpot

      Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Business Reporting, Marketing Automation, Email Marketing, Sales Development, Customer Data Management, Integrated Marketing Communications, Marketing, Customer Service

      4.5
      Rating, 4.5 out of 5 stars
      ·
      20 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Crea una propuesta de negocio con Visme

      Skills you'll gain: Proposal Writing, Business Writing, Price Negotiation, Presentations, Company, Product, and Service Knowledge, Content Creation, Business Strategy, Entrepreneurship

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Applications of Copilot in the Workplace

      Skills you'll gain: Microsoft Copilot, Customer Relationship Management (CRM) Software, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, Self Service Technologies, Sales Process, Sales Strategy, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Natural Language Processing, Critical Thinking

      4.9
      Rating, 4.9 out of 5 stars
      ·
      20 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      IIT Bombay

      Introduction to Business Management : Winning Externally

      Skills you'll gain: Customer Service, Advertising, Market Research, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Marketing Strategies, Selling Techniques, Competitive Analysis, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Notion for Beginners: Create a Project Plan: Coursera Project Network
    • Agile Scrum Master Certification Exam Prep (CSM): Packt
    • Salesforce Fundamentals and Setup: LearnKartS
    • UI Automation and Selectors: UiPath
    • Salesforce Certified AI Associate Certification: Packt
    • Data Management, Reports, and Dashboards: LearnKartS
    • Crie sua primeira campanha com Facebook Ads Manager: Coursera Project Network
    • Building Generative AI Capabilities: University of Virginia Darden School Foundation
    • Get Started with HubSpot: Coursera Project Network
    • Crea una propuesta de negocio con Visme: Coursera Project Network

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