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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      Empathy, Data, and Risk

      Skills you'll gain: Data Visualization, Data Visualization Software, Risk Management, Empathy, Risk Analysis, Data Storytelling, Tableau Software, Business Risk Management, Stakeholder Management, Risk Control, Decision Making, User Research, Data Analysis, Human Centered Design, Data-Driven Decision-Making, Stakeholder Communications, Psychology

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Getting Started with ProfitBooks

      Skills you'll gain: Invoicing, Billing & Invoicing, Inventory Management System, Accounting Software, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Tax, Small Business Accounting, Accounting, Cloud Security, Payroll

      4.5
      Rating, 4.5 out of 5 stars
      ·
      74 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Teams

      Skills you'll gain: AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making, Automation, Business Ethics

      4
      Rating, 4 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Customer Centric Innovation

      Skills you'll gain: Design Thinking, Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer experience strategy (CX), Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Market Opportunities

      4.6
      Rating, 4.6 out of 5 stars
      ·
      55 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Virginia

      L'analyse marketing

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Brand Management, Regression Analysis, Data-Driven Decision-Making, Marketing Strategies, Customer Analysis, Marketing, Analytics, Business Analytics, Return On Investment, Customer Insights, Statistical Analysis, Trend Analysis, Consumer Behaviour

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Marketing Automation with AI and HubSpot: Plan to Execution

      Skills you'll gain: Lead Generation, Marketing Automation, HubSpot CRM, Prompt Engineering, ChatGPT, Dashboard, MarTech, Generative AI Agents, Email Marketing, Marketing Strategies, Workflow Management, Campaign Management, Marketing Analytics, Customer Relationship Management (CRM) Software, Customer Engagement, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • A

      Amazon Web Services

      Skills and Best Practices for Cloud Support Associates

      Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

      4.9
      Rating, 4.9 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Building the Business Model for Corporate Entrepreneurs

      Skills you'll gain: Business Modeling, Customer Analysis, Business Strategy, Entrepreneurship, Customer Insights, Value Propositions, New Product Development, Target Market, Business Development, Customer Relationship Management, Innovation, Product Strategy, Market Dynamics, Interviewing Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      81 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica del Perú

      Fundamentos del Modelo de Negocio Canvas

      Skills you'll gain: Business Modeling, Value Propositions, Strategic Partnership, Business Planning, Customer Analysis, Target Market, Business Strategy, Business Development, Market Analysis, Customer Relationship Management, Entrepreneurship, Revenue Management, Resource Management, Cost Accounting

      4.8
      Rating, 4.8 out of 5 stars
      ·
      172 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Analytics, Workflow Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Strategic Sales Management Final Project

      Skills you'll gain: Sales Strategy, Sales Management, Sales Process, Sales Enablement, Strategic Marketing, B2B Sales, Analysis, Business Analysis, Competitive Analysis, Customer Relationship Management, Market Analysis, Peer Review

      4.5
      Rating, 4.5 out of 5 stars
      ·
      33 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Leading Transformation

      Skills you'll gain: Culture Transformation, Business Transformation, Process Management, Leadership, Business Process, Organizational Change, Business Leadership, Business Communication, Change Management, Strategic Leadership, Storytelling, Communication, Innovation, Corporate Sustainability, Environmental Social And Corporate Governance (ESG)

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Empathy, Data, and Risk: University of Illinois Urbana-Champaign
    • Getting Started with ProfitBooks : Coursera Project Network
    • GenAI for Sales Teams: Coursera Instructor Network
    • Customer Centric Innovation: University of Illinois Urbana-Champaign
    • L'analyse marketing: University of Virginia
    • Marketing Automation with AI and HubSpot: Plan to Execution: Coursera Project Network
    • Skills and Best Practices for Cloud Support Associates: Amazon Web Services
    • Building the Business Model for Corporate Entrepreneurs: University of Maryland, College Park
    • Fundamentos del Modelo de Negocio Canvas: Pontificia Universidad Católica del Perú
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network

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