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Explore the Customer Insights Course Catalog
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence, Consumer Behaviour, Analysis, Design
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
- Status: Free Trial
Google
Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Kanban Principles, Coaching, Team Management, Organizational Change, Prioritization, Problem Solving, Influencing
- Status: Free Trial
Skills you'll gain: Data Storytelling, Requirements Elicitation, Risk Mitigation, Business Analysis, Business Process Modeling, Risk Analysis, Project Scoping, Process Optimization, Data Visualization, Requirements Management, Prompt Engineering, Risk Management, Business Requirements, Stakeholder Management, Work Breakdown Structure, Stakeholder Engagement, Excel Formulas, Microsoft Excel, Business Analytics, Analysis
- Status: Free Trial
University of California, Davis
Skills you'll gain: Surveys, Statistical Hypothesis Testing, Focus Group, Quantitative Research, Qualitative Research, Data Synthesis, Market Research, Proposal Writing, Data Storytelling, Statistical Analysis, Presentations, Discussion Facilitation, Marketing Analytics, Marketing, Research Methodologies, Data Analysis, Data Visualization Software, Market Analysis, Survey Creation, Business Research
- Status: Free TrialStatus: AI skills
Skills you'll gain: User Story, CI/CD, Istio, Open Web Application Security Project (OWASP), Continuous Integration, Software Development Life Cycle, Software Architecture, Linux Commands, Kubernetes, Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Gherkin (Scripting Language), Git (Version Control System), Flask (Web Framework), DevOps, Jupyter, Grafana, Software Engineering, Application Development
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
- Status: NewStatus: Preview
Skills you'll gain: Instagram, Social Media Content, Content Creation, Content Performance Analysis, Content Marketing, Social Media, Drive Engagement, Content Strategy, Social Media Strategy, Digital Media Strategy, Customer Engagement
- Status: NewStatus: Free Trial
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, AI Personalization, Data Ethics, OpenAI, Education Software and Technology, Large Language Modeling, Artificial Intelligence, Program Development, Ethical Standards And Conduct, Content Creation, Information Privacy, IBM Cloud, Image Analysis, Emerging Technologies, Virtual Environment, Diversity Awareness, Data Security
- Status: Free Trial
Vanderbilt University
Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Excel Macros, Excel Formulas, Data Synthesis, Microsoft Excel, Productivity, Infographics, Data Visualization, Spreadsheet Software, Data Analysis, Generative AI, Artificial Intelligence, Data Cleansing, Large Language Modeling, Interactive Data Visualization, Data Import/Export, Statistical Reporting
- Status: Free Trial
Skills you'll gain: Predictive Modeling, Exploratory Data Analysis, Data Wrangling, Data Analysis, Data Import/Export, Pandas (Python Package), Statistical Modeling, Data-Driven Decision-Making, Data Manipulation, Scikit Learn (Machine Learning Library), Regression Analysis, Feature Engineering, Matplotlib, Python Programming, Data Cleansing, NumPy, Data Visualization, Descriptive Statistics, Supervised Learning, Data Pipelines
- Status: Free Trial
Skills you'll gain: Quality Management, Project Management Life Cycle, Project Closure, Project Management, Continuous Improvement Process, Project Controls, Quality Assessment, Team Management, Data-Driven Decision-Making, Project Documentation, Stakeholder Communications, Risk Management, Technical Communication, Meeting Facilitation, Strategic Thinking
Customer Insights learners also search
In summary, here are 10 of our most popular customer insights courses
- GenAI for Customer Journey Mapping:Â Coursera Instructor Network
- Introduction to Customer Service:Â CVS Health
- Agile Project Management:Â Google
- IBM Business Analyst:Â IBM
- Market Research:Â University of California, Davis
- IBM DevOps and Software Engineering:Â IBM
- Customer Service Fundamentals:Â Knowledge Accelerators
- Instagram Insights: Crack the Algorithm:Â Coursera
- Generative AI for Educators:Â IBM
- ChatGPT + Excel: AI-Enhanced Data Analysis & Insight:Â Vanderbilt University