Skills you'll gain: Resource Allocation, Business Leadership, Business Transformation, Organizational Strategy, Organizational Leadership, Data Strategy, Business Priorities, Digital Transformation, Change Management, MLOps (Machine Learning Operations), Performance Measurement, Return On Investment

Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Performance Analysis, Taking Meeting Minutes, Text Mining, System Implementation

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Workflow Management, Process Design, Personalized Service, Cost Management

Skills you'll gain: Natural Language Processing, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level

Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

Skills you'll gain: Ansible, Kubernetes, Virtual Machines, Containerization, IT Automation, Docker (Software), Virtualization and Virtual Machines, Automation, Red Hat Enterprise Linux, Amazon Web Services, File Management, Microsoft Azure, DevOps, Linux Servers, Infrastructure as Code (IaC), YAML, Windows Servers, Microsoft Windows, Network Administration, Web Servers

Skills you'll gain: Infrastructure as Code (IaC), Generative AI, Application Deployment, CI/CD, Amazon Elastic Compute Cloud, Continuous Deployment, Jenkins, Amazon Web Services, Terraform, Cloud Infrastructure, Devops Tools, Kubernetes, DevOps, Technical Design, Docker (Software), Requirements Analysis, Software Architecture, Scalability

Skills you'll gain: Google Workspace, Slack (Software), Productivity Software, Generative AI Agents, OAuth, Collaborative Software, Information Architecture, AWS Identity and Access Management (IAM), Agentic systems, Application Programming Interface (API), Data Store

Skills you'll gain: Routing Protocols, Software-Defined Networking, Wide Area Networks, Network Troubleshooting, Open Shortest Path First (OSPF), Network Routing, Network Architecture, Network Monitoring, Virtual Private Networks (VPN), Network Planning And Design, System Configuration, Border Gateway Protocol, Network Security, Network Administration, Network Performance Management, Cloud Computing, Firewall, Amazon Web Services, Cloud Services, Network Infrastructure

Skills you'll gain: Cloud Computing, Cloud Infrastructure, Cloud Computing Architecture, Cloud Services, Data Storage Technologies, Infrastructure As A Service (IaaS), Data Migration, Virtual Machines, Virtualization, Cloud Storage, Amazon Web Services, Virtual Private Networks (VPN), Network Routing

Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Intrusion Detection and Prevention, Role-Based Access Control (RBAC), AWS Identity and Access Management (IAM), Amazon Web Services, Amazon Elastic Compute Cloud, Cloud Computing, Malware Protection, Cloud Security, Load Balancing, Security Engineering, User Accounts, Authorization (Computing), Network Security, Identity and Access Management, Security Testing, Threat Detection, Threat Modeling, Cybersecurity, Geographic Information Systems