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    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      IBM Data Architecture

      Skills you'll gain: NoSQL, Data Warehousing, SQL, Apache Hadoop, Extract, Transform, Load, Apache Airflow, Data Security, Linux Commands, Data Migration, Database Design, Data Governance, MySQL, Apache Spark, Data Pipelines, Apache Kafka, Database Management, Bash (Scripting Language), Shell Script, Database Architecture and Administration, Data Store

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.6K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • S

      Stanford University

      Stanford Introduction to Food and Health

      Skills you'll gain: Cooking, Nutrition and Diet, Preventative Care, Food and Beverage, Public Health and Disease Prevention, Behavioral Health, Clinical Nutrition, Chronic Diseases

      4.7
      Rating, 4.7 out of 5 stars
      ·
      34K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Applied Software Engineering Fundamentals

      Skills you'll gain: Software Development Life Cycle, Software Architecture, Linux Commands, Unit Testing, Bash (Scripting Language), Shell Script, Git (Version Control System), GitHub, Software Design, Version Control, File Management, Jupyter, Scrum (Software Development), Application Deployment, Collaborative Software, Automation, Flask (Web Framework), Web Scraping, Python Programming, Software Testing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      48K reviews

      Beginner · Specialization · 3 - 6 Months

    • Y

      Yale University

      The Science of Well-Being

      Skills you'll gain: Personal Development, Positive Behavior Support, Goal Setting, Resilience, Self-Awareness, Behavioral Economics, Adaptability, Mental Health, Productivity, Psychology, Social Skills, Mindfulness

      4.9
      Rating, 4.9 out of 5 stars
      ·
      39K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Human Resources (HR) Professionals

      Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, HR Tech, Human Resources Software, Human Resources Management and Planning, OpenAI, Human Resources, Workforce Planning, Human Resource Strategy, Data Ethics, Large Language Modeling, Artificial Intelligence, Program Development, Employee Engagement, Content Creation, Recruitment, Performance Appraisal, Employee Onboarding, Image Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.7K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM DevOps and Software Engineering

      Skills you'll gain: CI/CD, Istio, Open Web Application Security Project (OWASP), Continuous Integration, Software Development Life Cycle, Software Architecture, Linux Commands, Agile Software Development, Unit Testing, Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Gherkin (Scripting Language), Jenkins, Kubernetes, Bash (Scripting Language), DevOps, Git (Version Control System), Jupyter, Grafana

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      60K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM IT Project Manager

      Skills you'll gain: Stakeholder Engagement, Software Development Life Cycle, Software Architecture, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Software Design, Kanban Principles, Project Schedules, Information Technology, Sprint Retrospectives, Interviewing Skills, Project Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      8.4K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Neural Networks and Deep Learning

      Skills you'll gain: Deep Learning, Artificial Neural Networks, Supervised Learning, Artificial Intelligence, Computer Vision, Machine Learning, Python Programming, Performance Tuning

      4.9
      Rating, 4.9 out of 5 stars
      ·
      123K reviews

      Intermediate · Course · 1 - 4 Weeks

    • D

      DeepLearning.AI

      Generative AI with Large Language Models

      Skills you'll gain: Generative AI, Large Language Modeling, OpenAI, ChatGPT, Prompt Engineering, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Tensorflow, Applied Machine Learning, Scalability, Natural Language Processing, Application Deployment, Reinforcement Learning, Performance Tuning, Performance Metric

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.3K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Generative AI SQL Database Specialist with ChatGPT

      Skills you'll gain: Prompt Engineering, ChatGPT, Database Design, Productivity, Data Migration, Generative AI, Software Documentation, SQL, Dashboard, Artificial Intelligence, Database Management, Data Visualization, Large Language Modeling, Gap Analysis, Database Architecture and Administration, Technical Design, Data Storytelling, Data Analysis, Debugging, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.9K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Technical Support Career Introduction

      Skills you'll gain: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Data Engineering, Big Data, and Machine Learning on GCP

      Skills you'll gain: Data Pipelines, Dataflow, Google Cloud Platform, Real Time Data, Data Lakes, MLOps (Machine Learning Operations), Dashboard, Data Warehousing, Extract, Transform, Load, Cloud Engineering, Data Infrastructure, Cloud Infrastructure, Cloud Storage, Big Data, Tensorflow, Unstructured Data, Data Integration, Data Migration, Data Processing, Data Visualization Software

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18K reviews

      Intermediate · Specialization · 3 - 6 Months

    Technical Support learners also search

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    1…678…223

    In summary, here are 10 of our most popular technical support courses

    • IBM Data Architecture: IBM
    • Stanford Introduction to Food and Health: Stanford University
    • Applied Software Engineering Fundamentals: IBM
    • The Science of Well-Being: Yale University
    • Generative AI for Human Resources (HR) Professionals: IBM
    • IBM DevOps and Software Engineering: IBM
    • IBM IT Project Manager: IBM
    • Neural Networks and Deep Learning: DeepLearning.AI
    • Generative AI with Large Language Models: DeepLearning.AI
    • Generative AI SQL Database Specialist with ChatGPT: Vanderbilt University

    Frequently Asked Questions about Technical Support

    Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources.‎

    To excel in Technical Support, you need to acquire the following skills:

    1. Advanced Computer Troubleshooting: Understanding various hardware and software components, troubleshooting techniques, and effectively resolving technical issues is crucial.

    2. Operating Systems: Familiarize yourself with different operating systems like Windows, macOS, Linux, and their troubleshooting processes.

    3. Networking Fundamentals: Gain a solid understanding of network protocols, IP addressing, troubleshooting connectivity issues, and configuring routers and switches.

    4. Customer Service and Communication: Develop strong interpersonal skills to effectively communicate with customers, listen actively, provide empathetic support, and remain calm under pressure.

    5. Problem-Solving: Master critical thinking skills to analyze, diagnose, and resolve complex technical problems efficiently.

    6. Time Management: Efficiently manage your workload, prioritize tasks, and meet deadlines while maintaining high-quality support service.

    7. Documentation: Learn to effectively document troubleshooting steps, solutions, and customer interactions for future reference and knowledge sharing.

    8. Remote Support Tools: Familiarize yourself with remote support tools and software for troubleshooting and resolving issues remotely.

    9. Security: Understand common security threats, encryption methods, and best practices to safeguard customer data and prevent cyber attacks.

    10. Continual Learning: Stay updated with the latest trends, technologies, and advancements in the field of technical support through ongoing learning and professional development.

    Remember, gaining practical experience through internships, hands-on projects, or support-related roles can immensely enhance your technical support skills and make you a valuable asset in the field.‎

    With technical support skills, you can qualify for various job roles in the IT field. Some of the common job options include:

    1. Technical Support Specialist/Analyst: You can work as a technical support specialist, providing assistance and troubleshooting computer hardware, software, and network issues. This role involves analyzing and resolving technical problems for end-users.

    2. Help Desk Technician: As a help desk technician, you would be responsible for resolving technical issues via phone, email, or in-person. You would assist users in troubleshooting and provide solutions to software, hardware, and network problems.

    3. IT Support Specialist: This position involves providing technical assistance and support for various IT-related issues. You would assist users with software installations, network connectivity, system maintenance, and troubleshooting.

    4. Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.

    5. Network Support Engineer: Network support engineers offer technical assistance in managing and maintaining computer networks. They troubleshoot network issues, provide network infrastructure support, and ensure network security and stability.

    6. Systems Administrator: With technical support skills, you can also pursue a career as a systems administrator. This role involves maintaining and configuring computer systems, managing servers, installing software, and ensuring system security.

    7. Field Technician: Field technicians travel to client locations to resolve technical issues on-site. They may install, repair, or maintain computer systems, networks, and equipment for clients.

    8. Customer Support Representative: As a customer support representative, you would handle customer inquiries, assist them with technical issues, and provide solutions. This role may involve providing technical support through various channels like phone, chat, or email.

    9. IT Trainer: With technical support skills, you can choose to become an IT trainer or instructor. In this role, you would share your technical knowledge and expertise by conducting training sessions and workshops on various IT-related topics.

    Remember, these are just a few examples, and the IT field offers a wide range of job opportunities to those with technical support skills.‎

    Technical Support is best suited for individuals who have a strong interest in technology and enjoy problem-solving. People who are patient, detail-oriented, and have excellent communication skills are also well-suited for this field. Additionally, individuals who are curious and enjoy continuously learning and staying updated with the latest technological advancements will thrive in a Technical Support role.‎

    Some topics that you can study related to Technical Support include:

    1. Computer Hardware and Software Troubleshooting: Learn how to identify and fix common computer hardware and software issues.

    2. Networking and Systems Administration: Understand the basics of setting up and managing network systems, including IP addressing, network protocols, and troubleshooting network connectivity problems.

    3. Operating Systems: Explore various operating systems like Windows, macOS, and Linux, and grasp the knowledge of installation, configuration, and troubleshooting techniques.

    4. Cybersecurity: Learn about different security measures, such as firewalls, antivirus software, and encryption, to protect computer systems from threats.

    5. Customer Service and Communication Skills: Enhance your ability to provide efficient technical support by learning how to communicate effectively, listen to customer needs, and handle difficult situations.

    6. Remote Support and Troubleshooting: Develop skills for providing technical support remotely, including troubleshooting software and hardware problems remotely.

    7. Help Desk Management: Learn about the processes and strategies involved in managing a technical support help desk, such as ticket management, prioritization, and escalation procedures.

    8. Data Backup and Recovery: Understand the importance of data backup and recovery, and learn how to create data backups, restore data, and prevent data loss.

    9. Virtualization and Cloud Computing: Explore virtualization technologies and cloud computing services to understand how they affect technical support and contribute to efficient IT infrastructure.

    10. ITIL (Information Technology Infrastructure Library) Framework: Gain knowledge about the ITIL framework, which provides best practices for IT service management processes, including incident management, problem management, and change management.

    These topics will equip you with the necessary skills and knowledge to excel in the field of Technical Support.‎

    Online Technical Support courses offer a convenient and flexible way to enhance your knowledge or learn new Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources. skills. Choose from a wide range of Technical Support courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Technical Support, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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