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Results for "customer journey mapping"
University of California, Davis
Skills you'll gain: Statistical Hypothesis Testing, Survey Creation, Focus Group, Quantitative Research, Qualitative Research, Market Research, Proposal Writing, Data Storytelling, Business Research, Statistical Analysis, Presentations, Discussion Facilitation, Marketing Analytics, Storytelling, Marketing, Research Methodologies, Marketing Strategies, Data Analysis, Data Visualization Software, Market Analysis
University of Virginia
Skills you'll gain: New Product Development, Product Management, Agile Product Development, Innovation, Product Improvement, Ideation, Product Lifecycle Management, Customer Insights, Design and Product, Product Roadmaps, Product Design, Stakeholder Engagement, Customer Engagement, Data-Driven Decision-Making, Web Analytics, Product Testing, Business Modeling
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Project Management, Project Management Life Cycle, Work Breakdown Structure, Project Planning, Artificial Intelligence, IBM Cloud, Project Documentation, Artificial Intelligence and Machine Learning (AI/ML), Operational Efficiency, Software Development Tools, Augmented and Virtual Reality (AR/VR), Deep Learning, Business Ethics, Automation, Image Analysis, Technical Communication, Natural Language Processing
- Status: New
University of Colorado Boulder
Skills you'll gain: Business Writing, Conflict Management, Teamwork, Constructive Feedback, Decision Making, Cooperation, Business Communication, Collaboration, Writing, Organizational Skills, Interpersonal Communications, Concision, Cultural Diversity, Proofreading, Team Motivation, Communication, Performance Management, Employee Performance Management, Management Training And Development, Emotional Intelligence
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication
Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Databases, Business-To-Consumer
University of Toronto
Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Geographic Information Systems, Geospatial Information and Technology, Spatial Analysis, Geospatial Mapping, Data Mapping, Data Modeling, Data Collection
IIMA - IIM Ahmedabad
Skills you'll gain: Leadership, Organizational Change, Organizational Leadership, Team Leadership, Change Management, Leadership and Management, Business Leadership, Business Ethics, Strategic Leadership, Self-Awareness, Personal Development, Decision Making, Emotional Intelligence, Influencing, Communication, Relationship Building
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Marketing Automation, Sales Support, Client Support
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- Market Research:Â University of California, Davis
- Digital Product Management: Modern Fundamentals:Â University of Virginia
- Introduction to Marketing:Â University of Pennsylvania
- Generative AI for Project Managers:Â IBM
- Business Communication:Â University of Colorado Boulder
- Call Center Customer Service:Â CVS Health
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Sales and CRM Overview:Â Salesforce
- Introduction to GIS Mapping:Â University of Toronto
- Leadership Skills:Â IIMA - IIM Ahmedabad