Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer complaint resolution"
- Status: Free Trial
ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Contract Negotiation, Communication Strategies, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Overcoming Objections, Leadership, Analysis
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations, Oral Comprehension
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
- Status: New
Coursera Instructor Network
Skills you'll gain: Mediation, Conflict Management, Team Building, Emotional Intelligence, Professionalism, Collaboration, Negotiation, Trustworthiness, De-escalation Techniques, Root Cause Analysis, Communication Strategies, Problem Solving, Active Listening, Adaptability
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Social Skills, Interpersonal Communications, Mediation, Verbal Communication Skills, Communication, Cooperation, Collaboration, Planning
- Status: Free Trial
Skills you'll gain: Usability Testing, New Product Development, Product Management, Product Lifecycle Management, Agile Software Development, Product Development, Innovation, Product Roadmaps, Agile Methodology, Kanban Principles, Product Planning, Product Strategy, Product Testing, Project Management Life Cycle, Agile Project Management, User Story, Stakeholder Engagement, Sprint Retrospectives, Stakeholder Management, Competitive Analysis
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Self-Awareness
Starweaver
Skills you'll gain: Customer Relationship Management, Loyalty Programs, Customer experience strategy (CX), Customer Data Management, Customer Insights, Customer Engagement, Customer Service, Customer Retention, Customer experience improvement, Personalized Service, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Automation
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Social Skills, Interpersonal Communications, Communication Strategies, Mediation, Verbal Communication Skills, Communication, Stakeholder Management, Teamwork, Cooperation, Collaboration, Leadership, Organizational Effectiveness, Research Reports, Analysis, Employee Engagement, Problem Solving
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interviewing Skills
- Status: Free TrialStatus: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media Marketing, Content Creation, Order Fulfillment, Google Ads, Professional Networking, Online Advertising, A/B Testing, Social Media Campaigns, E-Commerce, Customer Retention, Customer experience strategy (CX), Customer Relationship Management, Campaign Management, Interviewing Skills
- Status: New
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), AI Personalization, Customer Engagement, Predictive Analytics, Personalized Service, ChatGPT, Customer Service, Customer Insights, Loyalty Programs, Self Service Technologies, Data-Driven Decision-Making, Automation, Business Ethics, Artificial Intelligence, Generative AI, Return On Investment
In summary, here are 10 of our most popular customer complaint resolution courses
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- CVS Health Call Center Customer Service:Â CVS Health
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Conflict Resolution & Mediation: Managing Workplace Harmony:Â Coursera Instructor Network
- Conflict Resolution Skills:Â University of California, Irvine
- IBM Product Manager:Â IBM
- Customer Service Fundamentals:Â Knowledge Accelerators
- Customer Relationship Management:Â Starweaver
- Conflict Management:Â University of California, Irvine
- CVS Health Retail Customer Service:Â CVS Health