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Results for "customer journey mapping"
- Status: NewStatus: Free
Coursera Instructor Network
Skills you'll gain: Personalized Service, Generative AI, Customer Insights, Customer Analysis, ChatGPT, Customer Engagement, Real Time Data, Data-Driven Decision-Making, Customer Relationship Management (CRM) Software, Trend Analysis, Experience Design, Consumer Behaviour
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Skills you'll gain: Data Storytelling, Performance Measurement, Data-Driven Decision-Making, E-Commerce, Performance Metric, Marketing Effectiveness, Digital Marketing, Branding, Marketing Channel, Marketing Strategy and Techniques, Customer Analysis, Advertising, Marketing Analytics, Search Engine Marketing, Customer Engagement, Content Marketing, Brand Awareness, Search Engine Optimization, Social Media Marketing, Target Audience
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Transaction Processing
- Status: New
Skills you'll gain: Spring Framework, Cloud-Native Computing, Software Development Life Cycle, Hibernate (Java), Docker (Software), Git (Version Control System), GitHub, HTML and CSS, Object Oriented Programming (OOP), Spring Boot, Object-Relational Mapping, Development Environment, Web Design and Development, Object Oriented Design, Java Programming, Generative AI, Interviewing Skills, CI/CD, Java, Professional Networking
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Microsoft 365, Multimedia, Microsoft PowerPoint, Dashboard, Microsoft Excel, Excel Formulas, Microsoft Word, Data Visualization, Presentations, Spreadsheet Software, Microsoft Outlook, Data Integration, Business Intelligence, Business Process Automation, Productivity Software, Application Development, Data Analysis Software
University of Toronto
Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Spatial Analysis, Geographic Information Systems, Geospatial Mapping, Geospatial Information and Technology, Data Mapping, Data Visualization, Metadata Management, Query Languages, Data Manipulation, Data Synthesis, Quantitative Research, Data Compilation, Data Processing, Typography, Data Cleansing, Data Validation, Data Storytelling
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- GenAI for Customer Journey Mapping:Â Coursera Instructor Network
- Branding and Customer Experience:Â IE Business School
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Introduction to CRM with HubSpot:Â Coursera Project Network
- Customer Analytics:Â University of Pennsylvania
- Foundations of Digital Marketing and E-commerce:Â Google
- SAP Customer Engagement and Discovery:Â SAP
- CVS Health Call Center Customer Service:Â CVS Health
- IBM Java Developer:Â IBM
- Customer Service Fundamentals:Â Knowledge Accelerators