Start Your IT Support Specialist Career

Jobs in computer and information technology earn more than twice the average salary for all occupations*. Here, you’ll find the resources you need to jumpstart your IT career.

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Gain in-demand skills with IT industry leaders

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Skills you'll gain: Software Development Life Cycle, Computing Platforms, Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Peripheral Devices, Cybersecurity, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Applications, Desktop Support, Network Protocols, Cyber Attacks, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills

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Status: AI skills

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Information Systems Security, Multi-Factor Authentication

Skills you'll gain: Operating Systems, Databases, Software Development, Information Technology, Collaborative Software, Network Troubleshooting, Desktop Support, Network Security, General Networking, Network Administration, Data Storage, Hardware Troubleshooting, Technical Support and Services, System Configuration, Computer Hardware, Application Security, File Management, Computer Security Awareness Training, Software Installation, Peripheral Devices

IT professionals have many different career paths and specializations to choose from. Each year, approximately 337,500 jobs are created within the field*. Becoming an IT support specialist is an excellent first step whether you know where your career path will take you or not. You’ll learn and practice foundational IT skills such as network administration, software and hardware troubleshooting, working the help desk, and managing computer information systems. Learn more about how to prepare for an entry-level IT role and how Coursera can help:

Frequently asked questions (FAQ)

*US Bureau of Labor Statistics. “Occupational Outlook Handbook: Computer and Information Technology Occupations, https://www.bls.gov/ooh/computer-and-information-technology/home.htm.” Accessed January 30, 2024.