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Explore the Customer Journey Course Catalog
Skills you'll gain: Azure Synapse Analytics, Data Warehousing, Star Schema, Data Migration, SQL Server Integration Services (SSIS), Microsoft Azure, Microsoft SQL Servers, Database Architecture and Administration, Snowflake Schema, Cloud Computing, Performance Tuning, Data Integration, Database Design, Data Security, Scalability
Google Cloud
Skills you'll gain: Customer Support, Record Keeping, Client Support, Customer Service, Google Cloud Platform, Technical Support, Cloud Services, Prioritization, Customer Complaint Resolution, Service Level, User Feedback
- Status: Free Trial
Skills you'll gain: Digital Advertising, Content Development and Management, Advertising, Growth Strategies, Content Strategy, Marketing Planning, Content Marketing, Campaign Management, Strategic Marketing, Marketing, Social Media Content, Marketing Strategies, Marketing Communications, Target Audience, Social Media Marketing, Social Media, Market Analysis, Business Analysis
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Sales Pipelines, Customer Engagement, Sales Management, Customer experience improvement, Sales Strategy, Generative AI Agents, Data Ethics, Sales Process, Sales, ChatGPT, Forecasting, Business Ethics
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Sales Process, Generative AI Agents, Inside Sales, AI Personalization, ChatGPT, Sales Strategy, Prompt Engineering, Sales Prospecting, Sales, Marketing Automation, Customer Communications Management, Business Process Automation, Data-Driven Decision-Making, Automation, Analytics
- Status: NewStatus: Free Trial
L&T EduTech
Skills you'll gain: Land Development, Energy and Utilities, Building Information Modeling, Facility Management, Facility Operations, Transportation Operations, Building Design, Building Services Engineering, Capacity Planning, Supply Chain Planning, Environmental Engineering, Civil Engineering, Safety and Security, Forecasting
- Status: Free
Skills you'll gain: Competitive Analysis, Value Propositions, Business Strategies, Target Market, Competitive Intelligence, Customer Insights, Market Opportunities, Customer experience strategy (CX), Market Analysis
Coursera Project Network
Skills you'll gain: Customer Service, Facebook, Customer Engagement, Customer experience improvement, Drive Engagement, Customer Communications Management, Social Media, Social Media Management, Business Communication, Business Strategy
- Status: Free Trial
Skills you'll gain: Risk Analysis, Incident Response, Risk Management, Disaster Recovery, Business Continuity, Business Risk Management, Risk Mitigation, Governance Risk Management and Compliance, Threat Modeling, Continuous Monitoring, Crisis Management, Investigation, Vulnerability Assessments, Vulnerability Management, General Data Protection Regulation (GDPR)
- Status: NewStatus: Free Trial
Skills you'll gain: Order Management, ASP.NET, Payment Processing, User Interface (UI), User Interface and User Experience (UI/UX) Design, Web Design, Authentications, E-Commerce, User Accounts, Web Applications, Authorization (Computing), Model View Controller, Payment Processing and Collection, Databases
- Status: NewStatus: Free Trial
Skills you'll gain: Java Programming, Software Development Tools, Software Installation
- Status: Free Trial
Skills you'll gain: Dashboard, Customer Success Management, Salesforce, Data Visualization, Sales Management, Sales, Business Reporting, Customer Relationship Management (CRM) Software, Customer Support, Customer Service, Data Analysis Software
In summary, here are 10 of our most popular customer journey courses
- Azure SQL Data Warehouse Synapse Analytics Service: Packt
- Google Cloud Customer Care Fundamentals - 繁體中文: Google Cloud
- Capstone Project- Digital Marketing and Growth Hacking: IBM
- GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera Instructor Network
- GenAI for Inside Sales: Crafting Effective Outreach: Coursera Instructor Network
- Landside Facility Planning: L&T EduTech
- Les bases de la gestion des clients et des concurrents avec Goldman Sachs 10,000 Women : Goldman Sachs
- Commencer avec la messagerie de Facebook pour une entreprise: Coursera Project Network
- Risk Management and Incident Response: Packt
- Authentication, E-Commerce Features & Order Management: Packt