Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.
Hotel Front Office Operations
Hotel Front Office Operations
Instructor: Dubai College of Tourism
3,161 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.9
(34 reviews)
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Customer Service
Communication
Hotel Operations
Skills you'll gain
- Revenue Management
- Communication Strategies
- Operational Efficiency
- Cross Selling
- Customer Relationship Building
- Prioritization
- Property Management Systems
- Hospitality
- Interpersonal Communications
- Front Office
- Hotel Operations
- Telephone Skills
- Guest Relations
- Customer Service
- Office Procedures
- Upselling
- Hospitality Management
- Business Technologies
- Verbal Communication Skills
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
4 assignments
Taught in English
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There are 3 modules in this course
This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.
What's included
6 videos1 reading2 assignments
This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.
What's included
5 videos1 assignment
This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.
What's included
3 videos1 assignment
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Instructor
Instructor ratings
4.5 (12 ratings)Offered by
Explore more from Leadership and Management
Status: PreviewDubai College of Tourism
Status: PreviewDubai College of Tourism
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4.9
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Reviewed on Aug 4, 2025
We helpful to understand the basic Hotel concept with the course how the Front Office Operations works.
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Frequently asked questions
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